In all Ecobank-owned automated teller machines, bank customers can withdraw without cards, thanks to its cardless withdrawal concept, Xpress Cash.
Under the new service, users can withdraw cash from ATMs using only a mobile phone, no ATM card is required.
“The solution is seamless, secure and is driven by the generation of a code (e-token) by an account holder via the bank’s USSD code *326# or mobile app, Ecobank Mobile. The e-token can be sent to customers, non-customers and even people without bank accounts for cash withdrawal at all Ecobank ATMs nationwide,” the bank said.
Head, Consumer Banking, Olukorede Demola-Adeniyi, who spoke in Lagos, said, “Digital payments are fast evolving. Customers want seamless experience across channels. We are committed to providing suitable options for our customers. Forgetting your card at home should not be a showstopper when you need cash.
“With Xpress Cash, our customers can send money to their loved ones who are not even banked. You can send money to your domestic servants or unbanked staff just by generating a code and sharing the code.”
According to her, the bank is poised to make its services accessible and affordable to the bank customers.
“As a bank, we are not only keen to make our services accessible, but also affordable. Xpress Cash attracts only a flat charge of N50. Our USSD code, *326# offers zero session charges; and transfers of N5000 or less using our digital channels are absolutely free of charge. Also, people abroad who need to send money to their loved ones can do so without paying transfer charges using the Rapidtransfer app”, she said.